International Standards (Project Editor):
- ISO/IEC 26513:2009 Systems and software engineering – Requirements for testers and reviewers of user documentation (also available as IEEE 26513-2010)
- ISO/IEC 26515:2011 Systems and software engineering – Developing user documentation in an agile environment
Books:
- WebSphere Message Broker Basics
- WebSphere Business Integration Message Broker Basics
- Migrating to WebSphere Message Broker Version 6.0
- WebSphere InterChange Server Migration Scenarios
Articles:
- Agile Development. A Guide for Technical Communicators Part 2, Southern Communicator, June 2012
- Agile Development. A Guide for Technical Communicators Part 1, Southern Communicator, Feb 2012
- More than words, Communicator Magazine, Winter 2011
- Developing user documentation in an agile environment:An International Standard, Communicator Magazine, Summer 2011
- Standards for User Documentation from ISO/IEC JTC1/SC7/WG2: Intercom Magazine, November 2008
- Making technology accessible for people with disabilities, Southampton University, 2008
Presentations:
- Usability Issues for Web and Mobile Interfaces, Imperial College, London (Guest lecturer)
- Human aspects of smart spaces for knowledge transfer, Innovation through Knowledge Transfer 2012
- Agile development, a guide for writers, ASTC (NSW) Conference, Sydney, Australia
- Developing user documentation in an agile environment, Technical Communication UK Conference
- Progressive disclosure of information: Making products easier to use, UA Europe Conference
- Testing and reviewing user documentation, ISTC Southern Local Area Group
- Making products easier to use with progressive disclosure, IBM
- Testing and reviewing user documentation, IBM
- Introduction to usability and accessibility, Imperial College, London (Guest lecturer)
- What is usability and how do you test for it?, IBM
- Day in the Life of an Information Architect, IBM
- What is usability and how do you test for it? Southampton University (Guest lecturer)
- sTAGr Extreme Blue project, IBM
- Making information technology accessible for people with disabilities, IBM
- Web 2.0, IBM
- SOA for mortals, IBM
- Making information technology accessible for people with disabilities. Southampton University (Guest lecturer)
- User Assistance in Eclipse, IBM
- Standards and ISO/IEC/SC7/WG2, IBM
- Blogging, IBM
- Usability in complex middleware, IBM
- Engineering for the user, BCS Hampshire Branch
- Engineering for the user, IBM
- WebSphere Message Broker Externals Workshop, IBM
Patent Files:
- Social tagging related 1 and 2
- User interface related
Invention Publications:
- Automated installs of software solutions using a dynamic dependancy system
- Customer specific ordering in restaurants
- Synchronizing a topic with its tag status
- Making folksonomy tags accessible to search engines
- Improvements to caller ID
- Improving findability in web browser history
- Improving the applicability of publish/subscribe data which is not naturally hierarchically organised
- Intelligent pre-caching on mobile devices
- Create a specific QR code from product error messages that could be scanned into a device and used for support
- Text-expansion based on scrolling behaviour
- Smart appointment handling for calendars
- Autocorrection of style and content problems in information items using entity files
- Governance process for Information Development Style Checking System
- Detecting the task being performed by a user, using a device with a gyroscope, accelerometer, and light sensor
- On the fly generation of flow charts from semantically marked up documentation
